Refund policy

At REIN, we take pride in the quality and craftsmanship of our products. We carefully inspect every item to ensure it meets our high standards before it reaches you. Since each item is meticulously handcrafted, you may notice slight variations in construction. These unique characteristics are a natural part of the handmade process and are not considered defects.

Please note that we do not accept returns or refunds for any reason other than verified issues related to product quality. If you receive an item with a manufacturing defect or quality concern, please contact us within 14 days of receiving your order to initiate a return or exchange.

To begin the process, please email our customer service team at info@reinpets.com with your order number, a description of the issue, and supporting photos. We will assess your case promptly and provide the next steps.

Refunds will be issued within 5 business days of receiving the product. Please note that shipping and handling fees are non-refundable, and the customer is responsible for the cost of return shipping.

REIN is also not responsible for any customs duties, import taxes, tariffs, or additional fees that may be applied to your order once it reaches its destination country. These charges are determined by your local customs office and are the responsibility of the customer.

Any such fees are non-refundable, even if you choose to return your order. We recommend checking with your country’s customs authority for more details on potential charges before placing your order.

If you have any questions about our refund policy, please contact us at info@reinpets.com for assistance. Thank you for your understanding and for supporting our commitment to delivering premium products with integrity.